Return & Exchange Policy

We make beanies in variable styles to make sure everyone can find their perfect beanie match. However, if this didn't work out for you, or maybe you got beanie-envious of your sister's awesome VAI-KØ beanie and now want to change, here's what you can do:

 

Want to Return?

We offer a 14 day return option counting from the day you receive your VAI-KØ product. Returning is easy: just send us the product you want to return at VAI-KØ, Mikkolantie 1 A, 00640 Helsinki FINLAND. We handle returns latest the next day they arrive. Take into account that payment service providers may take some time in processing the refund. You will receive an e-mail when we have handled your return.

Unfortunately we are yet a small operator and don't have the resources to offer free returns, so returning happens at the customers expense. We do our very best to serve our clients a variable collection of quality beanies and are happy to help with picking the best for your liking and head size. 

 

Need to Exchange?

Did you change your mind about which tone compliments your haircolour the best? No worries, exchanging is simple: just make a new order and follow the return instructions to get refund for the first ordered product. 

 

Got a faulty product?

Sometimes even our Finnish beanie-making experts make mistakes. If you got unlucky, contact us with the contact form or at support@vai-ko.com, include a picture if you can and we will sort it out as soon as possible!